If you need us, we're here for you!
The continued spread of Coronavirus (COVID-19) in Canada and around the world has understandably raised concerns for you and your families. At Sparky Express, the well-being of our valued customers and staff is of the deepest concern to us. We want you to know that your safety will remain our top priority as this situation continues to evolve. We are taking important steps to help you stay protected. We continue to monitor the situation closely and are following the latest guidance from local, provincial and federal health authorities, including the Public Health Agency of Canada, to ensure that our practices are aligned with the latest recommendations.
Connect with us your way.
We are prepared to do everything we can to ensure your driving experience continues uninterrupted. There are a variety of flexible ways to connect with us to ensure your roadside assistance needs are met immediately during these difficult times.
We are ready to assist you.
We understand your concerns during this time, so we're taking additional steps to keep you safe. We have increased deep cleaning of our tools and equipment, every business day, including sanitizing all surfaces, on our response cars. Hand sanitizer and wipes are available in every roadside assistance response car for use by both responder and the drivers we are assisting.
Connect with us remotely.
You can do most of your requests for roadside assistance online, or using your smartphone or other mobile device, wherever you are. This includes payments, service requests and communications with us by phone or messaging.
Download (save on screen) the Sparky Express Mobile Roadside Assistance App available on our website. This app will enable you to contact us and request our services even if you are offline. You can speak to us live. We are committed to being here for you: we can assist with most of the roadside assistance services a driver could require when stranded on the road. While you may experience slower than usual response times due to a high volume of calls, rest assured that we are committed to providing you with the best service we can as we help all our customers navigate this unusual time.
Let us help guide you.
You may have questions about your car. Please know that we are available to help guide you and your family through these turbulent times. Your "on the road" well-being matters to us. At times like these, a single conversation can make a big difference. Be careful when driving and check your car before you leave. During this time of heightened concern, it is important to be especially vigilant at all times, especially when out on the road, driving.
We'll keep you informed.
We are committed to keeping our communication lines open to inform you of the latest developments. If you need us, we're here to help. For more information about how Sparky Express is responding to COVID-19 and how it affects you, visit us online. We understand this is an uncertain time for everyone and we are here to continue to support you, with all the roadside assistance services that we provide, such as battery boost service, car lockout service, mobile tire services and fuel delivery. Count on our help during these difficult times!
If you are off from work and you are ready to do your seasonal tire change, we come to you! Avoid crowded places and have your winter/summer tire switch done at home!