Frequently Asked Questions (FAQ)

Frequently Asked Questions(FAQ) - Roadside Assistance

Here is a list with frequently asked questions about our roadside assistance services:

Flat Tire Questions

Question: "I have a flat tire, but I don't have a spare wheel. Can Sparky Express bring me a new tire and install it at my location?"

Unfortunately, we don't provide this type of service. Our flat tire services can be requested when the flat tire was caused by a nail or screw, in which case we can repair your flat tire on the road, right where you are. If the flat tire is not repairable, we will install your spare wheel. We do not sell tires or spare wheels.

Question: "I have a flat tire, I can see a nail (or screw) in it. Can you fix it?"

Absolutely! If your tire was punctured by a nail or a screw, we can insert a special plug, and your tire will be as good as new. If the nail or screw has punctured your tire in the sidewall, we might be able to plug it, but this is just a temporary repair. Tires that are cut or punctured on the sidewall must be replaced and even if we have managed to plug it, you shouldn't drive on it past the nearest tire shop where you should replace that tire immediately.

Battery Boost Questions

Question: "My car doesn't start and it is parked in the garage facing the wall. Can you provide me with a battery boost?"

Yes we can! We use modern booster packs and we can provide battery boost services to any vehicle parked in any position!

Question: "A Sparky Express technician has just boosted my vehicle and told me to run the engine for 30 minutes, but I forgot and I turned the car off as soon as he left. Can I get another boost for free?"

Unfortunately we cannot provide you with a free battery boost. If you wish, we will dispatch another technician, but it will cost you another regular fee for our battery boost service. There is no "grace period" after the car has started. If the technician is still on site, no problem, we will give you another boost for free, no worries, but if you call us after the technician's departure from your location, you will be charged again.

Question: "How much does it cost to boost a car battery?"

Our battery boost service costs only $50 + tax! A qualified battery boost service tech will attend your location and will boost your vehicle safely, test the battery and alternator and make the necessary recommendations.

Question: "What is the battery boosting?"

Battery boosting, also known as car jump-start, is the process of taking power from an external source (such as another vehicle or a special device) in order to start a vehicle with a dead battery. There are certain procedures to be followed in order to avoid vehicle damage or even personal injury.

Question: "Does boosting a battery recharge it?"

No, it doesn't! Boosting a battery is a process that only assists your vehicle to start if the battery is dead (flat) or drained. Your vehicle's alternator will start charging your battery as soon as your engine is running. Our techs will make recommendations on how long you should run the vehicle for (between 10 minutes and 1.5hrs). You can either idle or driver the vehicle around. However if your car battery has "gone bad" it will not recharge. Our technicians will let you know the health status of your battery and alternator while on site.